GT Square Ltd Merlin House Langstone Business Park Newport NP18 2HJ Email: [email protected]
What data is collected
We currently collect and process the following information:
Name and address
Contact details, such as email address and phone number
Aggregated and anonymised website user statistics
How we obtain personal information and why
We only obtain personal information that you provide to us directly by one of the following means:
filling in our contact form
emailing us directly
leaving a comment, feedback, or review
by making a purchase
We use this information in order to respond to your enquiries, or to fulfil your orders. In this context we will also share limited information with our subcontractors, in particular for being able to deliver goods to your nominated address.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
Your consent. You are able to remove your consent at any time by contacting us.
We have a contractual obligation.
We have a legal obligation.
We have a legitimate interest.
How we store your personal information
Your information is securely stored on our servers, hosted within the United Kingdom. Some transactional information will be entered into our accounting system and stored on company premises in Newport, however, this will not directly include personal information.
We retain all customer communication and order records indefinitely, unless you ask us to delete them. This is to be able to refer to your history and provide you with a better, more personal service.
We retain accounting records for at least the minimum period mandated by UK Company Law (6 years).
Third party services & public reviews
Following a purchase we may pass your email address to an independent reviews aggregator, who will email you separately to give you the opportunity to provide feedback or rate and review your experience and/or purchase.
Public comments or reviews that are left directly via a form on this website, in particular those which you post with the intent of displaying to other website visitors, may be passed through a third party moderation service to assist with spam and crime prevention. A so-called hash of your email address may be provided to the Gravatar service, and the resulting profile image will be displayed in context of your public comment or review.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us by email or at the above address if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at the contact details above.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF